Explore the new ITSM Systems Standards
OXARI is a professional ITSM class Service Desk system that is ITIL-compliant and enriched with essential toolset for IT teams.
OXARI implementation Benefits
Explore OXARI
OXARI is a professional ITSM class ServiceDesk system that is ITIL-compliant. The system includes tools to facilitate IT teams’ work, and a dedicated set of features designed to manage advanced business processes.
The modular design of the system, combined with a modern user interface, allows you to model any Asset Management, CMDB, ServiceDesk, Workflow, and MDM work logic.
The system can be accessed using any web browser. It also allows you to design all the user interface components by yourself.
Flexibility
dynamic user interface,
rules to control the logic of system operation,
extensive (open) communication APIs,
Linux & PostgreSQL support.
Experience
dedicated teams of consultants,
20 years of implementations (in every market sector),
professional support during the installation and configuration process,
certified training courses.
Unification
tools and process functionalities in one system,
intra-system data integration,
ITIL compliance,
predefined implementation schemas (asset management, servicedesk, workflow)
Multiple Configurations
Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions. An intelligent event creation wizard allows you to configure the current and future control functions in any way you like. Rules can govern automatic account manager assignment, ticket creation from emails, status changes, or escalation if SLA parameters are exceeded.
OXARI analyzes input parameters in real time and, depending on the fulfillment of certain conditions, triggers the related system actions.
OXARI Components
PRODUCTS
OXARI ServiceDesk
Register and then handle any incident or request service ticket. You can assign an account manager (engineer), transfer the ticket to a selected support line, change its status or priority, and send email notifications.
OXARI CMDB
Central database of information on the components that make up the IT infrastructure. Building relationships between configuration items (CI). Effective IT Services Management with infrastructure changes tracking.
OXARI Asset Management
System inventory taking for all the resource types with current location analysis. Active device monitoring, relation history overview, resources optimization.
OXARI MDM
Central management and inventory of your company mobile devices. Remote application installation, device blocking, screen viewing, and system notifications sending. Analysis of device location history, user data backup
Sygnalista (whistleblower)
A Secure whistleblowing system in accordance with the EU whistleblower protection directive. Ready-made scenarios for handling the whistleblowing process and unique whistleblower protection mechanisms.
Central Register for Contracts
Registration of the contracts an office concludes with the contractors and individuals. Synchronization of Office's contract records with the Central Register of Contracts.
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